Real Support From Real Architects
That's the Atomic SLA Difference

Q:  What hours of the day can I call PowerDNN's support team?
A:  At PowerDNN, we are staffed 24/7/365.  We always have someone here to answer your questions, so whether you call us at 1:00AM or 1:00PM, our engineers are here and ready to help.

Q:  Does an Atomic SLA plan only cover hosting?
A: AtomicSLA covers all things DotNetNuke.  Regardless of if you need help with custom modules, skins, core modules, server configuration, or anything else, AtomicSLA covers it all!  Whether our engineers are solving the problems ourselves or working with your engineering team, we are here to help.

Q:  Do I have to be a PowerDNN customer to use AtomicSLA?
A:  AtomicSLA is available to everyone regardless of what hosting provider they use.  If you're hosting your sites yourself or your hosting with a different provider, AtomicSLA will give you and your customers the support you need to run your business.

Q:  When I open a support ticket, who will work on my issue?
A:  At PowerDNN, our Enterprise Support Team consists of highly skilled module developers, DotNetNuke Core Team Members, DotNetNuke Senior Architects, and DotNetNuke Project leads.  All of our support staff are located in the United States and we are always here 24/7/365.

Q:  What is the difference between AtomicSLA and DotNetNuke's SLA Subscription?
A:  DotNetNuke's SLA subscription is only designed to cover the core DotNetNuke framework so when you have a problem, you will only be recieving support for one aspect of your technology stack.  AtomicSLA is designed to cover your entire DotNetNuke infrastructure stack -everything from the network and operating system to the DotNetNuke core to customized components and database servers.  PowerDNN's AtomicSLA is designed for companies who need Enterprise DotNetNuke support for their entire platform.