RESOLUTION
1) Log into your site as Admin
2) Go to the Admin > File Manager page
3) Select "Portal Root"
4) Scroll down to the bottom of the page and there will be a permissions grid.
5) give "All Users" permission to view the folder*
6) Click Update
* By giving all users permission to view the files, anyone who goes to your website will be able to see the files. You may want to select a differen role besites All Users.